January 2012 Archives

Help, I have a Virus!

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What should you do if you suspect you have a virus?

First you must know your PC.  What is "Normal" behavior?  What is your web browser's "Home Page"?  What does normal Internet traffic look/sound/feel like?  How fast is the Internet?  How fast do you get/send emails?

One of the first symptoms of a virus is a "change"!   The Internet is "Slow".  The PC is acting "funny"!  There seems to be lots of activity going on over the Internet wires but "you" aren't doing anything.  Your "Home Page" changes to some other web site, either porn or a site that tries to sell you something.  You can no longer get or send emails.  Google searches that don't show you the right "results" is a frequent complaint.

The obvious symptoms are "pop-ups".  These can happen anywhere and at random times.  They pop-up inside web pages, they pop-up in the system tray (down by the time/clock), they just pop-up on top of everything and they won't go away!  These fraudulent pop-ups can be "official" looking warnings, or advertisements claiming that you are "infected".  They FALSELY claim that they have "scanned" for viruses and found a "Trojan" or some such thing.  Another type of virus pop-up claims that your hard drive and/or RAM is failing.  To prove it the virus begins to erase your icons!

You have Avira AntiVir Guard.  Just who is claiming to have found something?  You should only respond if the warning pop-up is from Avira! (Look for the Red Umbrella and the Remove button.)

If you suspect a virus Immediately shut down the PC using the Power Button then call me immediately at 763-360-2163.

Dean

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