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Help, I have a Virus!

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What should you do if you suspect you have a virus?

First you must know your PC.  What is "Normal" behavior?  What is your web browser's "Home Page"?  What does normal Internet traffic look/sound/feel like?  How fast is the Internet?  How fast do you get/send emails?

One of the first symptoms of a virus is a "change"!   The Internet is "Slow".  The PC is acting "funny"!  There seems to be lots of activity going on over the Internet wires but "you" aren't doing anything.  Your "Home Page" changes to some other web site, either porn or a site that tries to sell you something.  You can no longer get or send emails.

The obvious symptoms are "pop-ups".  These can happen anywhere and at random times.  They pop-up inside web pages, they pop-up in the system tray (down by the time/clock), they just pop-up on top of everything and they won't go away!  These fraudulent pop-ups can be "official" looking warnings, or advertisements claiming that you are "infected".  They FALSELY claim that they have "scanned" for viruses and found a "Trojan" or some such thing.  You have Avira AntiVir Guard.  Just who is claiming to have found something?  You should only respond if the warning pop-up is from AntiVir! (Look for the Red Umbrella)

If you suspect a virus Immediately shut down the PC.  The best way to scan and kill the latest crop of viruses is in "Safe Mode".  Look for my instructions, "Run Malwarebytes in Safe Mode " and follow them.

It may take several days before each of these products learns how to completely remove your infection.  If at first you don't succeed, try, try again.

If all these scans fail or you cannot run/update AntiVir, Malwarebytes, or Spybot call me immediately at 763-360-2163.

Run Malwarebytes in Safe Mode

Run Malwarebytes in Safe Mode.pdf

Use these improved instructions to fight back!  This one page document is an effective method to remove those nasty popups that take over the screen and claim you are infected.

Print them out now before you are infected and keep them close to the PC.

Call me if you run into difficulty 763-360-2163.
Dean

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